Why does my toy not look exactly like the photo?
Because we use natural wood and do not stain, the markings on your toy are dependent on the tree that was cut down. Occasionally you will see sap lines, birds eye markings, spalting, gnarly or musical markings. The exact shade of the wood is also dependent on the tree and can vary within one piece.
Are grain markings a defect that I can return?
Please know that we do not consider natural grain to be faulty or defective. In fact, most customers love that their toy is unique.
Why is there is a rough spot on my block or toy?
Please remember that we are human and sometimes miss things. All toys are made by hand, they are not mass produced by large machines. Occasionally there will be a spot that may not be as smooth, this normal on a handmade toy. On blocks, there will always be 2 sides (the top and bottom) that are not as smooth as the 4 sides, this is because that is the end-grain of the wood. It is not dangerous or defective. If you would like to sand those ends smoother than we do, you are welcome to!
How will my personalization be formatted? Can you send a proof?
Personalization size and format will be dependent on the information you want engraved and can be different from what is pictured on the website. We fit it on the toy the best possible way so it is uniform. Unfortunately, because each toy is different depending on how long the personalization is, we are not able to send a proof.
Where are your Wood Toys Made?
All of our wooden toys are 100% made here in the United States. Our workshop is in our hometown of Madrid, Iowa. All of our lumber is sourced from Iowa and the Midwest. The few parts that we do not make ourselves such as wood rings are made by companies in Texas, Illinois, Ohio, and Maine.
Where is your Silicone Manufactured?
We use a food-grade silicone that is manufactured in China and 3rd party safety tested here in the USA along with all of our wood toys. We've used the same 2 small manufactures in China since we introduced silicone parts to our toys, they are small factories that we talk to often! The silicone is: Lead Free, BPA Free, Cadmium Free, Mercury Free, Phathalate Free, FDA approved, CCPSA approved, LFGB approved, SGS approved, CPSIA compliant, have ASTM International Certification and CE Certification.
Where are your Colored Toys Manufactured?
We make all the colored toys here in house, in Madrid Iowa with high quality, non-toxic inks and water-based, organic paints approved by the federal toy safety standard, ASTM F-963, for use in kids toys.
Are there heavy metals or lead in your toys?
No! We third party safety test all our toys, finishes, paints, inks, etc. for heavy metals, phalthates, lead, VOCs and more to make sure they meet or exceed safety standards set by the Consumer Product Safety Commision and abide by ASTM F-963 requirements.
Will the color chip off my toys?
No, with normal wear and play the color is permanent and will not come off on its own. The color toys are not designed to be teething items.
Are your Toys Really Natural?
Yes, our wood is natural. We do not stain it. We use Maple, Cherry, and Walnut woods and their natural colors. Our finish is a 100% organic beeswax and flaxseed oil mixture that is all natural and nontoxic so it is the perfect finish for baby's mouth. The oil brings out the color and the beeswax provides durability. Our paint is a water based, organic paint from a company in the United States. They are 100% safe, lead free, no VOC's, non-toxic and approved for use in children's toys. The glue we use is non-toxic too. Our grasping toys are left "naked". There is no finish on them.
Are your toys safe?
Yes! Our toys are ASTM F963-11 compliant and we are registered with the CPSC as a small batch manufacturer. We also have 3rd party safety testing done on all our toys on a yearly basis, for the wood, silicone and color parts of toys.
Do you take Custom Requests?
All of our toys go through extensive safety testing prior to us being able to sell them, therefore we are unable to take custom requests for shapes/toys other than what is already in our store. We always welcome ideas though!!
Not receiving order/shipping confirmations?
Please be sure you add firstname.lastname@example.org to your email contact list so you can be sure to receive any communications from us.
Have questions about our Bannor Stars Rewards Program?
If you have questions about our Rewards Program, please click on the blue oval in the bottom right hand corner of our website. Unfortunately, we are unable to add stars to your account for past purchases. Please be sure you are signed into your account before making a purchase so that you can collect stars. Our rewards program is run by a third party and we are unable to make changes to it.
Why can't I use Bannor Stars Rewards on all products?
Products that are not manufactured by Bannor Toys are excluded from all rewards and discounts.
Don't see your questions answered here?
Email is the best form of communication for us as we do not have a shop phone. Please email us at Hello@BannorToys.com with any questions. Please note that we try to respond within 48 hours, Monday through Friday.