Bannor Toys: Handmade Wooden Toys
Where are your Toys Made?
All of our wooden toys are 100% made here in the United States. Our workshop is in our hometown of Des Moines, Iowa. All of our lumber is sourced from Iowa and the Midwest. The few parts that we do not make ourselves such as wood rings are made by a company in Texas, Illinois, South Dakota, and Maine.
Are your Toys Really Organic?
Yes, our wood is natural, we do not stain it. We use Maple, Cherry, and Walnut woods and their natural colors. Our finish is an organic beeswax and flaxseed oil mixture that is all natural and nontoxic so it is the perfect finish for baby's mouth. The oil brings out the color and the beeswax provides durability. Our glue and paint are organic as well made from a company in the United States. They are 100% safe, lead free, no VOC's, and non-toxic. Our teethers are left "naked", there is no finish on them.
What about Shipping Costs?
Shipping is based on the dollar amount of your order for domestic and based on weight international orders. For a domestic order, fill your cart up with as many toys as you want, your shipping will never go above $3.99 (excludes the purchase of large/oversized items like the toy boxs). There is $0.99 US shipping on orders of $75 or more. We always ship via USPS. Shipping outside of the US is charged at cost, we know shipping is expensive overseas, we try hard to keep it low and will refund you if there is an overage of more than $2 for international shipping. We have international shipping set up to Canada, Australia, and the UK. If you are anywhere else please email us so we can set up a custom listing with the correct shipping.
What if I want to pick up my order?
Unfortunately our Business Insurance does not cover customers in the shop area, we will ship your order as timely as possible though!
Can I send it as a gift?
Yes! We never include pricing just in case; and if you want a gift note...just tell us what to say in the notes at checkout!
How long do orders take to ship?
A lot of our orders are handmade one at a time when ordered so please allow 5-8 business days for your order to ship, though generally we get them out faster! We mail items via USPS First Class or Priority Mail depending on the weight. Please also note that when you get a shipping notice it means we have printed the label, allow 24-48 hours for tracking information to show up. If you are an international customer please note that we mail via USPS International for packages under 4-lbs, and USPS Priority for packages over 4-lbs. You will receive a shipping confirmation and tracking, though the tracking will most likely stop at the packages last USA port, unless your country updates the tracking number which is not usually the case. Based on our past experience,international shipping generally takes 2-3 weeks for first class international but can take up to 8 weeks. Tracking on international orders may or may not update once the package leaves the USA, it depends on whether or not your country scans it in when they receive it. International buyers are responsible for all custom and duty fees.
**Please know we are not responsible for lost or damaged mail. It is the customers responsibility to file a claim and work with the post office to locate the package.**
Can I Make A Change or Add to My Order Once It Is Placed?
Unfortunately, no. We are unable to change orders or add to them once they are placed. Please double check your personalization information and make sure you have everything added to your cart before you check out!
Are your toys safe?
Yes! Our toys are ASTM F963-11 compliant and we are registered with the CPSC as a small batch manufacture.
My toy has a odd grain color to it?
Because we use natural wood and do not stain, the markings on your toy are dependent on the tree that was cut down. Please know that we do not consider natural grain to be a faulty product, in fact most customers love that their toy is unique. Occasionally you will see sap lines, birds eye markings, gnarly or musical markings. The exact shade of the wood is also dependent on the tree.
What is Bannor Toys Return Policy?
Because we sell toys, we try to really limit returns and exchanges because we cannot resale a toy that has been shipped away and sent back. That is why we try hard to accurately describe our items before purchase. That being said, we build our toys strong but some times shipping errors and mishaps can occur. If you receive a toy damaged or receive the wrong toy please contact within 48 hours so we can correct it for you without the restocking/exchange fee. If for some other reason you are not satisfied with your toy we will offer an exchange of toys or store credit within 2 weeks of the ship date if the toy is still in new condition. There is a $5 restocking fee for all exchanges. It is the buyers responsibility to pay for shipping if returning an item for any reason.
Please note that due to safety testing we sometimes have to change the orientation of the dowel or slight placement of center circle in the rattle to make them safe according the direction of the grain. Unfortunately safety issues come up and we want to make sure your toy is as safe as possible!
If for some reason you change your mind and want to cancel your order, please email us with in 24 hours of ordering so that we can cancel it before we begin production on it.
Personalized items are not eligible for a refund, return, or exchange. If there is a spelling error on our part we will correct that at no charge.
The craftsmanship and materials used in our products are guaranteed for life. Toys with defects can be returned to us at any time for repairs or replacement, just email us!
Can you Personalize my Child's Toy?
Yes we can! We use the same laser that engraves our puzzles and building blocks to personalize toys. The cost to personalize a toy varies depending on the toy and size but it is generally around $6 extra. Unfortunately we are unable to send proofs of the personalization, but we do copy and paste exactly what you type and fit it on the toy the best way possible. If you want your toy personalized just choose the personalized option and pay attention to the character limit if there is one. There will be a box at checkout where you can tell us what name to engrave.
Can I Choose My Own Disk Colors?
Yes! You can choose one of our standard color options as shown in the picture below, or choose your own custom combination(+ $1) for the middle disks. You can choose from: Black, Gray, White, Red, Orange, Yellow, Lime, Green, Mint, Aqua, Sky Blue, Royal Blue, Coral, Magenta, Light Pink, Lavender, Lilac, and Purple(slightly lighter than pictured here). Unfortunately we can not create a color we don't already have or guarantee the order of disks. If you would like to substitute a color in one of our standard options you will need to choose the custom combination.
Do You Work with any Charities?
We use a portion of each sale to help children and families. Each year we let our kids help us pick a different charity to donate to.
How is Bannor Toys Eco-Friendly or Green?
When we say we are eco-conscious we mean it. Our number one raw material is wood. We order our lumber from a company that provides FSC certified wood which means the wood is responsibly harvested and replanted. We also have a zero waste policy with our wood. We use every bit that we can for our toys and we use the small left over scraps to heat the workshop in the winter. We even use the saw dust in our compost pile. That's right, we have a huge compost pile and a large family garden with rain barrels growing right outside the west side of the workshop. In addition to using wood to heat the shop, we have fully insulated the shop to cut down on utilities and we also installed an insulated shop door this year as well. We use energy efficient lighting and other systems in the shop where possible as well. Besides the wood, we use environmentally friendly finishes, adhesives, and supplies as well.
Do you Wholesale your Toys?
We are accepting wholesale clients with Brick and Mortar stores! Please fill out the application at the top of our website.
Do you Collaborate with other businesses?
Yes! We love working with other companies, please email Stacey at Stacey@Bannortoys.com to discuss options!
Do you take Custom Requests?
At this time we are unable to take custom requests for shapes/toys other than what is already in our store. All of our toys go through extensive safety testing prior to us being able to sell them, we always welcome ideas though!
Don't see your questions answered here?
Email is the best form of communication for us. Please email us at Hello@BannorToys.com with any questions. Please note that we try to respond within 24-48 hours, M-F only. Our general working hours are M-F, 9am-5pm.