Shipping Information

When will my order ship and arrive?  

  • Standard Shipping*: Orders typically ship within 1-4 business days of purchase. Once you have received a shipping notification, please allow approximately 4-6 business days for standard delivery. 
  • Priority Shipping*:  Orders typically ship within 1-4 business days of purchase. Once you have received a shipping notification, please allow approximately 2-3 business days for priority delivery should you choose priority shipping at checkout.  
  • International Shipping*: International orders ship within 1-4 business days of purchase and can take anywhere from 2 weeks to 2+ months for delivery depending on location and local customs offices.   

*Please note shipping timelines may be extended around Holidays, New Releases and Sales Events. These timeframes are projections provided to us from Shipping Carriers and are to be used as guidelines only. Shipping carriers are seeing continued transit delays due to the ongoing efforts to keep staff safe during Covid-19. Please understand that while we make all efforts to ensure your package arrives in a timely manner, we are not responsible for these delays.

 

Can I add on to an order after the order is placed? 

We ship your orders as fast as possible. Unfortunately, we are unable to edit and order once it is placed.  A second order would need to be placed, the customer is responsible to shipping for both orders.  

 

Can I change an address after the order is placed?

All customers are responsible for inputting the correct information for the order’s billing and shipping addresses. Any requests for address changes will be attempted, but NOT GUARANTEED.  Reshipment on packages returned to Bannor Toys due to incorrect address will reship at the customer's cost.   

In order to get your orders out to you faster, our shipping program may combine shipments when it is able. We are unable to accommodate requests to manually combine orders or refund shipping charges should orders be combined. 

 

What is Route Shipping Insurance?

Bannor Toys is not responsible for your package once it is in the shipping carrier's hands, therefore we have partnered with Route to ensure that you can get 100% coverage on your order for a minimal fee (generally $0.98)!   Route will help you file a claim and cover your packages. Should you deselect Route coverage we are not responsible for your package should it get lost or damaged in shipping

If your package arrives damaged you have 2 weeks to notify both us and Route for a claim to be started and it to be covered.   You would have received an email from Route with a link to start a claim after you placed your order.

 

What if my package says delayed or lost? 

Bannor Toys is not responsible for delayed or lost packages.  If your tracking information has reported a successful delivery but you have not received it please contact Route, if chosen at checkout, to file a claim.  If Route was declined, you need to call USPS at 1-800-222-1811.  Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order if Route was declined. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages.

If your package tracking has stalled while in transit, making a personal claim with USPS is the best option as many packages will begin moving again within 10 days of making a claim. Click here to visit USPS.com to begin this process.

 

 What is a return for an "undeliverable address" mean

An undeliverable address may include incorrect/insufficient addresses, missing a PO Box or apartment number, refused items, or packages that get marked “return to sender”.  Bannor Toys is not liable for any returns due to undeliverable addresses.   A reshipment fee will be charged to send the package out again. 

All orders considered lost, damaged, or delayed must be addressed within 2 weeks of the most recent tracking scan or delivery date.

 

Do you ship international?  What about customs fees?

We are happy to ship to our international customers!  Bannor Toys does not collect any duties, taxes or clearance charges for international orders and cannot provide any information on potential charges. Customs policies differ from country to country, so please reach out to your customs office if you have any questions! This will help avoid any surprise charges after your product has shipped as the recipient is solely responsible for any charges that may occur.  If an international order is returned to us, it is the buyers responsibility to pay a re-ship fee to a USA  address.  Returned products are not eligible for a refund. 

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